Once your merchant account has been authorized, which typically takes between 15 minutes and one business day, you will be ready to accept cards as soon as you get and plug in your terminal. If you are an E-Commerce merchant, you can begin accepting credit cards as soon as your account is authorized.

SimPay offers next-day financing to all of our merchants. Simply batch your payments, and your money will be in your account the next working day. Batching is a straightforward procedure that allows you to examine and submit the charges for the day!

A chargeback occurs when a cardholder challenges a transaction that they do not recognise or feel was performed incorrectly.

The following are the most typical chargeback claims:

The cardholder was charged the incorrect amount.

The item was not delivered.

Items or services that are not as described

It should be noted that the chargeback system is managed by the card companies (Visa, MasterCard, Discover, American Express, and so on) rather than SimPay.

Please react as soon as possible if you get a chargeback notification by email or mail. There are frequently constraints, and if the response date has gone, you may be left with few options for disputing the chargeback. Please let us know if you require any assistance with this procedure, and we will gladly assist.

A virtual terminal is a web-based portal that may be used as a backup for a standalone terminal or as its own processing solution.

With a virtual terminal, merchant account holders may process credit card payments for their clients online from any computer or mobile device with an internet connection.

Your Terminal and all necessary equipment will be delivered to your home, fully operational. Simply put the gadget into a power outlet and attach the terminal to your phone/ethernet line, and you're ready to go! In case you get stuck, our terminals come with basic instructions. Alternatively, our Support staff is available 24 hours a day, 7 days a week to assist you with any issues you may have about the installation or functioning of your terminal. CLICK HERE to speak with a live representative.

Certainly not! All money are credited, and programme fees are deducted from the bank account you specify with your application.

Credit card processing necessitates additional IRS reporting in the form of a 1099-K — a tax form submitted to the IRS and used to report your processing volume. Each year, SimPay is obliged to disclose to the IRS the amount of payments processed by businesses. We offer 1099-K documents to your company on a yearly basis.

SimPay's support team is accessible 24 hours a day, 7 days a week and is eager to help you. A real representative will respond to your request and guarantee that the process of purchasing supplies is simple, seamless, and straightforward.